Navision Technical Support Engineer

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TheSoul Publishing is one of the largest online publishers in the world. Every day we create and publish hundreds of entertaining and educational videos, articles and animations for more than 1 billion subscribers around the world. We publish content on Facebook, YouTube, Instagram, and we have our own websites and mobile applications.


Our IT team is working on a wide variety of projects:

  • a highly loaded content production management system;

  • cloud solutions for video and animation production;

  • internal electronic document management and systems of payment;

  • corporate analytics system.


Who we are looking for: Technical Support Engineer


Location: Remote work


Our IT team has a vacancy Technical Support Engineer to work on a project to support the financial system. We are looking for an experienced technical support specialist who will help us in solving typical problems and organizing work on the Navision system. The new employee will not only increase his expertise in working with the financial system, but will also be able to participate in other technical support tasks.


The main tasks of the specialist:


  • Advise users on working with Navision and related systems, provide support;

  • Create and update instructions;

  • Train new employees;

  • Create new users and configure access;

  • Work with Navision directories (employees, projects, equipment, warehouse);

  • Eliminate errors that occur during accounting;

  • Structure and process development requests from users;

  • Monitor the work of contractors;

  • If necessary, perform other technical support tasks (solving incidents on internal systems, Access Management, and so on).


What we expect from candidates:


  • Clarity and systematic thinking, speech;

  • Ability to understand the essence of the problem, clearly describe it and ways to solve it;

  • Ability to write formal documents (instructions for users, TT for developers);

  • English language skills: Intermediate level or higher, with good writing skills;

  • Experience with financial systems (Navision, 1C) and understanding of the basics of financial accounting will be a plus.


What we offer:


  • High salary + bonuses based on the results of your work;

  • Ability to work remotely from anywhere in the world;

  • Visit our offices in Cyprus or Riga to exchange experience with colleagues;

  • Improve your English language proficiency;

  • Improve your professional level, choose and take courses of interest in the company's Learning Management System;

  • A team of cool experienced technical people and a cool creative team of TheSoul Publishing in general.


Sounds interesting? Please send your resume to nina.shcherbakova@id.thesoul.io and don't forget to include the job title in the subject line!


We appreciate your interest in our job vacancies and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, one of our recruiters will contact you and explain the subsequent steps.


TheSoul Publishing is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We celebrate diversity and we do not discriminate based upon race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law. We care for the privacy of our candidates and all the data you provide to us is maintained, protected, and confidential.

 

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