Platform Operations Specialist


TheSoul Publishing is one of the largest online publishing companies in the world. Every day, we create and publish hundreds of entertaining and informative articles and videos for our 1+ billion subscribers around the world. You've probably seen our projects on YouTube, Facebook and Instagram: 5-minute Crafts, Bright Side, 123 GO!, Slick Slime Sam, etc. These and dozens of other projects are the work of our international creative team. With a 17-year history, and a team of 2,500 creative minds globally, the successful growth of our company continues to accelerate every day.

We are seeking a Platform Operations Specialist who will focus on handling day-to-day operational tasks connected to our growing platform base.

Role and Responsibilities:

  • Handling day to day operational issues related to our distribution platforms such as YouTube, TikTok, OTT, Snapchat

  • Assist in operational aspects of the launch, rebranding or closure of the content project

  • Cooperate with different departments to support their issue resolutions

  • Identify possible areas of improvement in merchandising and affiliate programs.

  • Working with the security team to ensure efficient platform access management

  • Working with the operations team in supporting monetisations issues and escalations to various Platforms Support teams

  • Prepare and deliver assets for Amazon, Roku and other OTT platforms, assisting in troubleshooting surfacing errors.

Key Requirements:

  • Detail-oriented person who can also have a hands-on approach and capacity to follow written instructions.

  • Excellent troubleshooting and problem-solving skills.

  • Excellent organisational skills with a love for tracking, coordinating and reporting

  • Hands-on knowledge of YouTube, Facebook, Instagram, TikTok, or other social media video platforms + OTT

  • Basic understanding of the digital content ecosystem including digital rights a plus

  • Experience with project management tools (Asana, Monday, etc..) and the ability to work with a remote team is mandatory.

What we offer:

  • Full-time remote work;

  • A competitive remuneration depending on experience and qualifications

  • Creative vibes are everywhere: 90% of the company’s team are creators

  • Growth and development: 800+ internal courses and materials in our internal academy, internal knowledge sharing, constant feedback from your manager, no limits for launching new initiatives.

  • A tech-savvy approach and carefully structured processes: no bureaucracy, an ecosystem friendly to new ideas, transparent task management, asynchronous communication

Interested? Send your CV to this email address: Please don't forget to name the message "Platform Operations Specialist".

We appreciate your interest in our roles and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, one of our recruiters will contact you and explain the next steps.

TheSoul Publishing is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We celebrate diversity and we do not discriminate based upon race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law. We care for the privacy of our candidates and all the data you provide to us is maintained, protected, and confidential.


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