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Senior Platform Operations Specialist

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TheSoul Publishing is one of the world’s most popular online media companies. We produce entertaining, positive and original content — including videos, articles, animation, and music — for our 1,5 billion followers on social media channels, such as 5-Minute Crafts, Bright Side and 123 GO!. Behind the scenes, there is our team of 2,500+ creative minds working remotely from 70 countries and in 5 offices.


We are looking for a Senior Platform Operations Specialist who will focus on handling day-to-day operational tasks, experiments on new platforms and expansion of the content distribution on existing platforms.


Role and Responsibilities:


  • You will manage day-to-day operational issues on distribution platforms such as Instagram, Facebook and other social media;

  • You will handle the project's operations throughout its lifecycle by coordinating launch, assisting in operational issues and relaying updates to other departments;

  • You will liaise with multiple teams such as QA, Legal, SMMs, Partnership and Production teams to support platform changes;

  • You will collaborate with the security team to ensure efficient platform access management;

  • You will lead incident resolutions linked to platform policy and community guidelines to mitigate the monetary impact;

  • You will identify possible areas of workflow improvements;

  • You will contribute to the development of the department by staying informed about the latest platform releases and educating internal clients about new tools;

  • You will be in charge of contacting Platforms Support teams to escalate issues impacting internal operations.


Requirements:


  • Hands-on knowledge of Facebook, Instagram is a must. Experience with YouTube, TikTok or other social media platforms would be an advantage;

  • Basic understanding of the digital content ecosystem including digital rights would be an advantage;

  • Excellent organisational skills with a love for tracking, coordinating and reporting;

  • Experience with project management tools (Asana, Monday, etc..) and the ability to work with a remote team is mandatory;

  • Fluency in English is a must;

  • Detail-oriented person who can also have a hands-on approach and capacity to follow written instructions;

  • Autonomous with an excellent troubleshooting and problem-solving skills;


What we offer:


  • Full-time remote work;

  • A competitive remuneration depending on experience and qualifications

  • Creative vibes are everywhere: 90% of the company’s team are creators

  • Growth and development: 800+ internal courses and materials in our internal academy, internal knowledge sharing, constant feedback from your manager, no limits for launching new initiatives.

  • A tech-savvy approach and carefully structured processes: no bureaucracy, an ecosystem friendly to new ideas, transparent task management, asynchronous communication


Interested? Email your CV to larisa.ampatzidi@id.thesoul.io.


We appreciate your interest in our roles and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, one of our recruiters will contact you and explain the next steps.


TheSoul Publishing is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We celebrate diversity and we do not discriminate based upon race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law. We care about the privacy of our candidates and all the data you provide to us is maintained in a secure manner and kept confidential.

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