Technical Support Engineer

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TheSoul Publishing is one of the largest online publishers in the world. Every day we create and publish hundreds of entertaining and educational videos, articles and animations for 1+ billion subscribers around the world. We publish content on Facebook, YouTube, Instagram, and we have our own websites and mobile applications.


Our IT team works on a wide variety of projects:


  • High-load content production management system

  • Cloud solutions for video and animation production

  • Internal electronic document management and systems of payment

  • Corporate analytics system


We are looking for: Technical Support Engineer


Locations: Remote work


Why you would be interested in working with us:


  • We have a dispersed team. All users of our systems are specialists in different countries of the world, both in the company's offices and working remotely from the comfort of their homes;

  • We have about 200 services and systems, some of which we develop and support ourselves. Everyone has the opportunity to contribute to the improvement of processes;

  • We are growing tremendously! And we constantly analyze our needs and introduce new IT products. Technical support plays one of the key roles in this process;

  • We offer a real opportunity to upgrade hard and soft skills, and take advantage of growth opportunities within the company.


The main tasks of a specialist:


  • Accept applications from users, conduct an initial analysis and suggest ways to solve problems that have arisen;

  • Write technical documentation;

  • Perform initial configuration of our systems when automating processes in the company;

  • Work closely with the development team - set tasks to fix defects that have arisen, implement feature requests and monitor their execution;

  • Train company employees to work with our products;

  • Fulfill requests for issuing access (Access Management);

  • Onboard new startups;

  • Conduct a primary analysis of features (assessment of business benefits, etc.);

  • Work closely with analysts as part of the implementation of new features (Service Introduction).


Our requirements to the candidate:


  • Confident user of Windows and MacOS systems;

  • High technical literacy, a good understanding of the basics of software development, the principles of the Internet and web technologies;

  • Proficiency in English at the Intermediate level and above (both written and oral);

  • Speed without loss of context - it is important for us that you can quickly switch between dozens of tasks, and do not lose context at the same time;

  • Excellent communication skills, systematic thinking and speech, high level of responsibility.


We offer:


  • Opportunity to show yourself as a professional in what you can do;

  • Ability to propose and implement ideas, apply knowledge and skills in practice, constantly improve your professional level;

  • High salary + bonuses based on the results of your work;

  • Attentive mentor;

  • Coverage of relocation/moving expenses;

  • Opportunity to travel to our office in Cyprus to exchange experience with colleagues;

  • Opportunity to improve English proficiency;

  • Opportunity to work with, perhaps, the most unusual and cool team. What we are doing now is unique in the global publishing industry;

  • Opportunity for career growth within the company, because behind the shoulders of a cool team of creative employees are highly qualified IT industry specialists.


Sounds intriguing? Please send your resume to nina.shcherbakova@id.thesoul.io and don't forget to include the job title in the subject line!


We appreciate your interest in our job vacancies and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, one of our recruiters will contact you and explain the subsequent steps.


TheSoul Publishing is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We celebrate diversity and we do not discriminate based upon race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law. We care for the privacy of our candidates and all the data you provide to us is maintained, protected, and confidential.

 

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